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Industry : Criminal Justice

The New York City Department of Correction (DOC) provides for the care, custody, and control of persons accused of crimes or convicted and sentenced to one year or less of jail time.

The Department manages 12 inmate facilities, 9 of which are located on Rikers Island. In addition, the Department operates two hospital Prison Wards (Bellevue and Elmhurst hospitals) and court holding facilities in each borough.

During Fiscal Year 2016, the Department handled over 63,000 admissions and managed an average daily inmate population of approximately 9,790 individuals.

Engagement Type

Investigative Case Management System (ICMS) Implementation.

Client Requirement

The Department ("DOC") was seeking a vendor to furnish an integrated, department wide, Investigative Case Management System (ICMS) to replace the existing disparate and manual case management systems in use by the DOC divisions/units.

Strategy and Challenge
  • Employ agile methodologiesto implement the ICMS
  • Each division sets up and maintains its own work flows and processes within the system, while utilizing capabilities (work flow, tracking, reporting, resource assignment, etc.) and data sets (persons, locations, cases, etc.) that are common across all divisions
  • Contemporary solution features and toolsets enhance staff access to information in the system.
  • Security and user permissions limit and control access to data, preventing unauthorized and inappropriate access
  • The need to implement over 30 case types across 7 departments
  • The implementation will be hosted in Department of Corrections data center

The project commenced in January 2016 and was divided into 2 phases. Phase 1 entailed 14 sprints. Phase 2 entailed 8 sprints.

The Department has over 540 functional and technical requirements that must be met by the system. The functionality should be available out-of-the-box, through configuration, customization, or a reporting tool, or through a third-party product. The Department’s staff should be able to make minor to medium modification to the configuration without much difficulty.

The Result :

The Department leaders have visibility across the entire department and now have timely and current data that will be used to better manage events in real time.